Frequently Asked Questions

Everything you need to know about your Chala Handbags shopping experience.

What materials are Chala Handbags made of?

We are proud to be a PETA-approved vegan brand. Most of our handbags are crafted from high-quality vegan leather (polyurethane) or durable canvas, featuring our signature whimsical character patches.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy?

We offer a 30-day return policy for items in original, unused condition with all tags attached. Please note that shipping fees are non-refundable unless the item arrived damaged.

How do I clean and care for my Chala bag?

For vegan leather, we recommend wiping with a damp cloth and mild soap. For canvas styles, spot cleaning is best. Avoid machine washing or harsh chemicals to preserve the intricate stitching and charms.

Do you offer international shipping?

Currently, we ship directly to customers within the United States and Canada. For other international locations, please check our store locator for authorized global retailers.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.