Returns & Exchanges

We want you to love your Chala Handbags purchase, but if you are not completely satisfied, we accept returns of unused items in their original packaging within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Log in to our returns portal using your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the handbag and all original tags inside the shipping box to ensure the product remains protected during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label, attach it to the package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will issue a refund to your original payment method within 5-7 business days.